COVID-19 (Coronavirus)





A Message to our patients about COVID-19 (Coronavirus)

Parkview Medical Clinic is open and operating under normal business hours. We are continuing to care for our patients with additional screening and facility measures in place.


We are screening all patients for fever, cough and shortness of breath as well as exposure to anyone who has had COVID-19. We are also asking all patients to bring their own mask (if you do not have a mask, we will provide one for you).


If you are a patient who is experiencing fever, cough or shortness of breath or exposed to someone with COVID-19, please call during business hours (M-F 8:30am-5pm and Sat 8:30a-12p) to discuss with a nurse. If it is urgent, you may call after hours to speak with a physician.


The FAQs below are subject to change based on the receipt of more current information. The information on this page is subject to modification, pending guidance from the Centers for Disease Control (CDC) and the Minnesota Department of Health (MDH).


COVID-19 Resources

Minnesota Department of Health

Centers for Disease Control


FAQs


Can I bring my children and family members/caregivers to my appointment(s)? Please avoid bringing non-patient children to the clinic at your appointment, if possible. We also ask that you bring only one additional person to your appointment(s), if needed.


What should I do if I have cold or flu symptoms?

If you must see the doctor and have active symptoms, such as fever, cough or shortness of breath or other respiratory symptoms, including congestion or runny nose, please call our nurse triage line at 952-758-2535 during business hours before your appointment. Please do not walk into clinic unannounced. Nurses will provide guidance about whether you should come to the clinic or wait until your symptoms are gone.


Are patients screened for respiratory symptoms?

Yes, all patients are being screened for symptoms of respiratory illness on the phone and at the entrance to the clinic.


Should I wear a mask in the clinic?

If you have your own mask, please wear it to clinic. If you do not have a mask, we will provide one to you. If staff determine you have symptoms, they will give you a mask and tell you how to wear it properly. If worn correctly, masks can help decrease the spread of respiratory viruses and bacteria.


If I have fever, cough and/or respiratory symptoms, can I walk into clinic?

At this time, we require that you call ahead so we can do proper screening for the safety of our staff and other patients. We may ask you to come to clinic, but have you stay in your car and we will call you when ready to see you. Please do not walk into our clinic if you have a fever, cough or respiratory symptoms – call ahead.


Is Parkview testing patients for COVID-19?

Parkview has the capability to test patients who exhibit COVID-19 related symptoms. Testing is done in the patient’s car, when possible, limiting the flow of people throughout the building. Our doctors will decide which patients need to be tested. This may change based on test processing supplies and guidance by the Minnesota Department of Health. We use Quest Laboratories, which is a large, national laboratory who can provide testing to our patients. In accordance with CDC guidelines, we will NOT be testing patients who do not present with COVID-19 symptoms. Our outside lab is prioritizing testing for patients - we are following their guidance for testing priorities.


How long does it take for results to come back?

This is variable based on our outside lab vendor and their testing demand as well as patient priority levels. High priority are coming back in around 1-3 business days, lower level priorities may take longer.


Is there anything I can do to keep myself, my family and friends safe?

The most important steps to take are the same as for every cold and flu season:

• Stay home when you are sick

• Practice good hand hygiene and cough and sneeze etiquette

• Avoid close contact with people who are sick

• Avoid touching your eyes, nose and mouth

• Cover your cough or sneeze with a tissue, then throw the tissue in the trash

• Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe

• Plan how you will take care of sick family members. Make plans for childcare if you are sick or if your child is sick. Have a thermometer at home so you can check for fever if you or a loved one feels ill.

• Try to get a few extra months’ worth of your prescription medications, if possible

• Stay informed, check the Centers for Disease Control (CDC) website regularly for new updates


Does Parkview Medical Clinic offer e-visits?

Parkview Medical Clinic is offering video visits (telemedicine), Follow My Health and AskYourDoc.


Video Visits (Telemedicine)

If you would like to have a video visit, please call us at 952-758-2535 during business hours to schedule this. We will give you more information when you schedule. These are scheduled like a regular appointment, but you do not have to come in to clinic. The platform may vary depending on the provider you are doing a video visit as well as your phone capabilities.


Follow My Health

Follow My Health is an online medical record for our patients where you can request appointments, prescription refills and send messages to your doctor. This also allows you to see your basic health information online or through the Follow My Health app. You must be an existing patient to be able to enroll in Follow My Health. If you are an existing patient and do not have a Follow My Health account, you can call us at 952-758-2535 and we can send you an invitation. You can send messages to your doctor in lieu of coming in for an appointment. Please note, depending on the situation, the service provided via Follow My Health may be billed to your insurance (i.e. new medical conditions addressed or responding to medical questions, etc.).


AskYourDoc

AskYourDoc is an app you can download and have an e-visit with one of our providers. You can find it at Google Play and the Apple Store. AskYourDoc does not bill insurance, but there is a small, up-front fee prior to starting your e-visit. AskYourDoc is a 3rd party vendor, if you have questions or issues pertaining to AskYourDoc, please email support@ask-your-doc.com


Thank you to our patients and employees during this time. We appreciate your support.